Returns & Refunds

Baker's Paradise Return Policy

Packaged parcel ready for return
Photo: Claudio Schwarz / Unsplash

Baker's Paradise offers customers the opportunity to return certain items if the items are faulty, erroneous, or if the quality is deemed below par. A Full refund or store credit is offered for system and admin errors on our side before the release of the order.

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In-Store & Online Price Discrepancies: No refunds or price changes will be given where a price difference exists between in-store and online. These systems are kept as current as possible, but the price at the pay point is considered final in all cases.
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Courier, delivery and packaging fees are non-refundable. Elective returns are for the customer's account. Exeptions are if the damage caused is reasonably the fault of Baker's Paradise.

Conditions of Return 9 Conditions

  1. 1
    Original packaging required. The item must be returned in its original, undamaged packaging.
  2. 2
    Proof of purchase. The customer must produce their till slip or invoice at the time of return.
  3. 3
    Inspection rights. Baker's Paradise is entitled to inspect the item for signs of intentional damage and may reject the return on that basis.
  4. 4
    Resaleable condition. Where a return is due to an error, the item must be in a condition suitable for resale.
  5. 5
    Special-order items. Items placed on special order will be refunded subject to a 10% handling fee.
  6. 6
    Store credit preferred. Store credit is the preferred method of refund. No cash refunds will be issued in store.
  7. 7
    14-day return window. Returns are only accepted within 14 days of payment. Requests received after this period will not be considered.
  8. 8
    No liability for misuse. Baker's Paradise cannot be held accountable for failed recipes or any damage caused by the customer.
  9. 9
    EFT refunds — exception only. Where all conditions are met and sufficient reason is provided to management's satisfaction, an EFT refund may be considered in lieu of store credit.
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Where an EFT refund is approved, the company may request proof of bank account and personal details for verification. Larger refunds, where accepted, may take up to 5 business days to process.